Privacy policy
Privacy Policy
Last Updated: March 26, 2026
This Privacy Policy describes how Nour Shamlou (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nourshamlou.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this Site, and the "Last Updated" date will be revised accordingly.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The types of information collected and how it is used may vary depending on your interaction with us.
We may use your information to:
Process and fulfill orders, including payment, shipping, returns, and exchanges
Communicate with you regarding your account, orders, or inquiries
Improve and personalize your experience on our Site
Send promotional communications (with your consent)
Comply with legal obligations and enforce our terms of service
Protect our Services, users, and rights from fraud or misuse
What Personal Information We Collect
Information You Provide Directly
When you interact with our Services, you may provide:
Contact details: name, email, phone number, shipping and billing addresses
Order information: products purchased, payment confirmations, and other transaction details
Account information: username, password, and security information
Customer support communications: any details you provide when contacting us
Information We Collect Automatically
We may collect information automatically when you interact with our Site, including:
Device and browser information
IP address and location data
Pages visited, time spent on the Site, and other website usage data
This may be collected through cookies, pixels, and similar technologies.
Information From Third Parties
We may obtain information about you from third-party service providers, such as payment processors, shipping partners, or analytics providers. All third-party information is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your information for purposes including, but not limited to:
Providing Products and Services: To process orders, arrange shipping, manage accounts, facilitate returns/exchanges, and provide customer support.
Marketing and Communication: With your consent, to send newsletters, promotions, or other updates tailored to your preferences.
Security and Fraud Prevention: To detect, investigate, and act on potential fraudulent or unauthorized activity.
Service Improvement: To enhance our Site, analyze usage, and improve the customer experience.
Cookies
We use cookies and similar technologies to optimize your experience, remember your preferences, and analyze website usage. You can adjust your browser settings to manage or disable cookies; however, some features may not function correctly without them.
Sharing and Disclosure of Personal Information
We do not sell your personal information. Your information may be shared with:
Vendors providing services on our behalf, including payment processing, shipping, customer support, and analytics
Business or marketing partners to provide services and promotions
Legal authorities when required by law or to protect our rights and services
Affiliates or corporate group members for legitimate business purposes
Third-Party Websites
Our Site may link to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies independently.
Security and Retention
We take appropriate measures to protect your data but cannot guarantee perfect security. Information is retained only as long as necessary for business, legal, or contractual purposes.
Your Rights
Depending on your location, you may have rights including:
Accessing and correcting your personal information
Requesting deletion or restriction of processing
Withdrawing consent where applicable
Receiving your information in a portable format
To exercise your rights, please contact us at info@nourshamlou.com
Complaints
If you have concerns about our processing of your data, contact us at info@nourshamlou.com
You may also reach out to your local data protection authority if unsatisfied with our response.
International Users
Your personal information may be processed internationally. Transfers are made using recognized mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.
Contact Us
For questions about this Privacy Policy or your personal information, contact us at:
Email: info@nourshamlou.com